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Privacy Policy

Updated on 27 November 2023

This website, RoomsAvailable.uk (referred to as 'the Site'), is owned and operated by Pathseeker Ltd (referred to as 'We', 'Us' or ‘Our’), a company incorporated in Scotland under company number SC704893. Our registered office is situated at 136a Albert Road, Glasgow G42 8UF, and our trading address is 54 Farnham Road, Ilford, IG3 8QD.

We offer an online platform on RoomsAvailable.uk for users to advertise their properties for rent, search for available properties, and engage with other users.

This policy, in conjunction with our Terms of Use, Cookie Policy, and other related documents, delineates how any personal data is obtained from or provided by you. Your visit to this website implies agreement and consent to the practices outlined in this policy. We encourage you to carefully read the following to understand our perspectives and procedures concerning your personal data and how we handle it. By accessing https://roomsavailable.uk, you are acknowledging and consenting to the practices described in this policy.

For compliance with the Data Protection Act 1998 (the ‘Ac’) and the General Data Protection Regulation (EU) 2016/679 (the ‘GDPR’), Pathseeker Ltd is identified as the data controller and processor for various types of data as specified in this policy.


1. Information we may collect from you

We may collect and process the following data about you and/ or your organisation:

1.1 Information You Provide

You may provide us with information about yourself and/or your organisation by completing forms on our Site or by communicating with us via phone, email, or other means, such as by:

  • Registering and creating account to use our products and services;
  • Posting listing and ads on our Site;
  • Completing forms available on our Site;
  • Corresponding with us through phone, email, or other communication methods;
  • Subscribing to newsletters or updates;
  • Accessing additional functionalities on our Site;
  • Engaging in discussion boards or social media features;
  • Communicating with other users of the Site.
  • Logging in our Site using third-party accounts, such as Google, Facebook, etc.

As a user of our software products, we gather your personal data based on your usage and specific circumstances. They include:

  • Contact Information: Title, first name, last name, profile photo, date of birth, gender, age, occupation, email address, home address, city, postcode, country, mobile number, telephone number;
  • Organisational Details: Business-related particulars like business name, logo, email address, address, city, postcode, country, mobile number, telephone number.

1.2 Information we collect about you

When you access our Site, certain information may be gathered automatically, which includes:

  • Technical details such as the Internet Protocol (IP) address that connects your computer to the Internet, your login credentials, browser type and version, time zone settings, plug-in types and versions, operating system, and platform.
  • Details regarding your visit, completing Uniform Resource Locators (URLs), the clickstream journey to, through, and from our Site (including date and time stamps), products or services you viewed or searched for, page responsiveness, download issues, duration of visits to specific pages, interaction data (like scrolling, clicks, and mouse movements), and methods employed to navigate away from a page, including any phone number used to contact our customer service.

1.3 Information from External Sources

We might obtain information about you if you engage with any of our other websites or utilise other services we offer. Additionally, we collaborate closely with third-party entities (such as business partners, advertising networks, analytics providers, and search information sources) from whom we may receive information about you.

2. Cookies

In order to differentiate you from other users of our Site, we use cookies. This facilitates a better browsing experience and enables us to enhance our Site. Your use of our Site implies consent to our cookie usage.

A cookie is a small file containing letters and numbers that we store on your browser or your computer's hard drive, provided you consent. These cookies contain information that gets transferred to your computer's hard drive.

The cookies we use fall into the following types:

2.1 Essential cookies

These cookies are vital for our Site's functionality. They include cookies that grant you access to secure sections of our Site or enable the utilisation of certain secure services.

2.2 Analytical and performance cookies

These cookies aid in identifying and tallying the number of visitors, as well as tracking their navigation across our Site during their usage. This assists us in enhancing the functionality of our Site, ensuring users easily locate the information they seek.

2.3 Functionality-enhancing cookies

Their purpose is to identify you upon your return to our Site. This functionality allows us to customise our content for you, address you by name, and retain your preferences (such as language or region choices).

2.4 Targeted advertising cookies

These cookies track your visits, the pages viewed, and the links followed on our Site. We utilise this data to enhance the relevance of both our Site content and the advertisements displayed, aligning them more closely with your interests. Additionally, we may share this information with third parties to serve the same objective.

2.5 Social Media Interaction Cookies

These cookies come into play when you share information using social media buttons or ‘like’ features on our Site, or when you link your account or interact with our content through a social media platform. Your engagement will be recorded by the respective social network, and this data might be associated with targeting or advertising endeavours.

Please be aware that third parties (such as advertising networks and external service providers like web traffic analysis services) may also employ cookies, and we do not have control over these. Typically, these cookies fall under the categories of analytical/performance or targeting cookies.

You have the option to block cookies by adjusting your browser settings to refuse all or some cookies. However, if you opt to block all cookies, including essential ones, you may experience limitations in accessing certain parts or all of our Site.

3. How We Use Your Personal Information

3.1   We use the personal information we hold about you for the following purposes:

  • Providing you with information, products, and services available on our Site;
  • Notifying you about any changes to our services;
  • Notifying you of any message received in response to your listings and ads;
  • Sending you alerts about ads that meet your requirements;
  • Presenting our Site's content in the most effective manner for your browsing experience and your device's suitability;
  • Providing you information about our products and services.

3.2   The information gathered during your visit serves the following purposes on our Site:

  • Administering our Site, conducting internal operations, troubleshooting, data analysis, testing, research, statistical surveys, and maintenance.
  • Enhancing our Site's functionality to ensure optimised content presentation tailored for you and your device.
  • Facilitating your engagement with interactive features of our service, should you choose to participate.
  • Contributing to our ongoing efforts to maintain the safety and security of our Site.
  • Assessing the effectiveness of advertising served to you and others, and delivering pertinent advertisements.
  • Providing suggestions and recommendations about goods or services that might interest you or other users of our Site.

3.3   Information Received from External Sources

The information obtained from external sources might be merged with the data you provide and the information we collect about you. This combined information may be utilised for the aforementioned purposes, contingent upon the types of information received.

4. Sharing Your Information

We may disclose your personal information to entities within our corporate group, comprising our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Furthermore, we may share your information with specific third parties, including:

  • Business partners, suppliers, and subcontractors who require this information for the functionality of any software products by Pathseeker Ltd.
  • Advertisers and advertising networks needing data for the selection and delivery of relevant adverts to you and others. While we don’t disclose personal details to advertisers, we may furnish them with aggregated user information (for instance, informing them that 500 men under 30 clicked on their ad on a given day). We also utilise this aggregate data to assist advertisers in targeting their preferred audience (such as women in SW1). We may use the personal data collected from you to comply with advertisers' preferences by showcasing their ads to the targeted audience.
  • Analytics and search engine providers aiding in the enhancement and optimisation of our Site. While we don’t disclose personal information to these providers, we might provide them with aggregated user information (e.g., clicks and duration from Swindon or G42) to support our Site’s improvement.

We might reveal your personal information to third parties in the following circumstances:

  • In the event of selling or acquiring any business or assets, where your personal data may be disclosed to prospective buyers or sellers involved in such transactions.
  • In case of Pathseeker Ltd's acquisition by a third party, or where a third party obtains a significant portion of Pathseeker Ltd's assets, your personal data held by Pathseeker Ltd about its customers might be transferred as part of these assets.
  • If you log in our Site using your profile and account details from a third party’s website, such as Google, Facebook, etc. your personal information may be disclosed to them.
  • When obligated to disclose or share your personal data to comply with legal obligations or enforce our Terms of Use and other agreements. Additionally, we may disclose information to safeguard the rights, property, or safety of Pathseeker Ltd, our customers, or others. This could involve sharing information with other entities and organizations for fraud prevention and credit risk reduction purposes.

We do not engage in the sale, trade, or rental of personal data to advertisers, buyers, sellers, or event organisers.

We do not assume liability or responsibility for the personal data or other information you voluntarily submit in forums, blogs, chat rooms, or any other publicly accessible areas of the Site.

Notification will be provided in instances where your personal data might be disclosed to any third party for reasons beyond those outlined in this Privacy Policy. You'll have the opportunity to request that we refrain from sharing such information.

Your listings, ads and organisation Information collected for advertising and partnerships is publicly accessible on our Site and open to all internet users. By completing the relevant forms, you fully consent to the publication of the provided information in these sections. Thus, it's important to avoid entering personal identifiable information in these forms if you do not wish for it to be publicly published on our Site.

If you are asked to submit sensitive personal information in the form used for posting listings and ads on our Site, you must NOT tick the consent box in case you do not want us to make that personal information available to other users on our Site.

5. Storage of Your Personal Data

Our data centre providers operate within the UK, and we do not transfer your data outside the UK's borders. While it might be processed by staff outside the European Economic Area (EEA) working to provide support services, we ensure all reasonable steps are taken to encrypt your data and handle it securely in accordance with this Privacy Policy.

Our commitment lies in safeguarding the information we receive from you. We implement suitable security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. To maintain data accuracy, prevent

unauthorised access, and ensure proper information usage, we uphold adequate physical, electronic, and managerial procedures to secure the stored information on our system.

However, it's important to note that transmitting information over the internet isn't entirely secure. Despite our best efforts to safeguard your personal data, we cannot guarantee its complete security during transmission to our Site. All transmissions occur at your own risk. Upon receiving your information, we enforce strict procedures and security features to mitigate unauthorised access.

6. Your Rights and Options

6.1 Consent

Should we use your information based on this premise, you retain the right to withdraw your consent at any time.

6.2 Access

You have the option to request a copy of all your personal information held by us, along with other data concerning how we utilise your information. Please reach out to our Data Protection Officer for this request.

6.3 Correction ('Right to Rectification')

Ensuring we possess the most current information about you is important to us. If you believe there's any outdated or inaccurate information, please contact us so we can rectify it.

6.4 Deletion ('Right to Erasure')

Under certain circumstances, particularly where we rely on your consent for using your data, you hold the right to request the deletion of your information.

6.5 'Right to Portability'

If we've collected your data based on your consent or to provide you with a product or service (within a contract), you have the right to receive the information you provided in a format that's easily readable by machines.

6.6 'Right to Object' and 'Right to Restriction of Processing'

In instances where we use your data under the justification of 'legitimate interest' or in other circumstances, you have the right to request the limitation of processing and also the right to object to that processing.

6.7 Right to Human Intervention

You have the right to obtain human intervention in situations where automated processing occurs with your consent or under a contract, and where such processing holds legal or similarly significant consequences.

6.8 Direct Marketing

You have the right to express your objection to direct marketing. This can be done by completing a contact form or by dialling 020 8586 1000. You may also contact us through email at dpo@roomsavailable.uk or by sending a written correspondence to Pathseeker Ltd, Data Protection Officer, 54 Farnham Road, Ilford, IG3 8QD.

6.9 Email Preferences/Opt-out

To discontinue receiving updates, notifications, or newsletters, you can opt-out by adjusting your Preferences settings located in your Account Area.

6.10 Contact our Data Protection Officer

IIf you have any queries about this privacy notice or wish to exercise your legal rights regarding your personal information, please get in touch with our designated Data Protection Officer (DPO). You can reach the DPO using the contact details provided below.

Data Protection Officer (DPO)
Pathseeker Ltd
54 Farnham Road
Ilford
IG3 8QD
dpo@roomsavailable.uk

6.11 Filing a Complaint

If you feel that our utilisation of your information violates the law, you reserve the right to register a complaint with the Information Commissioner’s Office. Below are their contact details:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone – 0303 123 1113 (local rate) or 01625 545 745
For further insights, visit the Information Commissioner’s Office website.

7. Safeguarding Your Information

Please maintain the secrecy of your password and avoid disclosing it to anyone or storing it in a manner susceptible to discovery. Under no circumstances will anyone ask for your password via phone, fax, mail, or email. Always log out of your account and close your browser once your session is complete.

Our Site may occasionally feature links to partner networks, advertisers, and affiliates' websites. Please be aware that these websites maintain their own privacy policies, and we do not assume responsibility or liability for their policies. Prior to sharing any personal data on these websites, please review their respective policies.

8. Promotions by Third Parties

Promotions and notifications displayed on our Site might be delivered to you by us or our business partners. These partners could utilise cookies to identify your computer whenever they send you a promotion. This process allows them to gather information about you or others using your device. Please note, we lack access to or control over the cookies that may be employed by third-party promotion servers or our business partners.

9. Managing Your Personal and Organisation Information and Preferences

We offer tools to update and rectify your personal and organisational details across various services. You can adjust or delete your personal or organisational information anytime by logging into your account and accessing sections like Profile, Account Settings, etc.

10. Privacy Concerning Children and Parental Controls

We do not seek personal information from children. Those under the age of 18 are not permitted to use our Site. Parents should note the availability of online parental control tools designed to prevent children from disclosing information online without parental consent or accessing inappropriate material.

11. Credit Card Information

We do not store any credit card details.

12. Revisions to Our Privacy Policy

Any future adjustments to our Privacy Policy will be published on this page and, when necessary, communicated to you via email. Please revisit this page regularly to stay updated on any alterations or updates to our Privacy Policy.

13. Contact Us

We welcome any questions, comments, or requests concerning this Privacy Policy. Please direct them to:

Data Protection Officer (DPO)
Pathseeker Ltd.
54 Farnham Road
Ilford
IG3 8QD
Email: dpo@roomsavailable.uk